About

Rocky Cross Construction (North) DKI has been serving Calgary and southern Alberta areas since 1981. Our business planning allows for continuity and quality in the professional services we offer our customers, as well as the synergy offered by the brilliant young minds we bring to our team.

RCC North DKI is one of the largest independent disaster restoration contractors in Alberta. We have experienced Project Managers and supporting administration staff so our Team of service professionals are ready to mobilize in an emergency response, 24/7, to mitigate your property damage.

Recognized for proper and quick response to immediate needs, RCC North DKI is a proven leader both with the insurance industry and their policy holders.

We understand customers want and deserve transparency, respect and empathy. Our integrated team of Project Managers and expert tradespeople guide clients through the repair claim and help them to navigate the re-building process.

Our proven best practice approach aims to provide customers with open communication and delivers a positive restoration and repair experience without stress and confusion for both home and business owners.

Rocky Cross Construction (North) DKI was humbled and honoured to be presented the 2016 DKI Canada ‘Kenneth T. Tucker’ National Member of the Year Award. Each year DKI Canada selects their Member of the Year based on a list of criteria such as dedication to growth, outstanding customer service, membership support, etc. Last year after the devastating Fort McMurray fire, Alan Welton and many of the RCC North DKI Management Team and staff spent months on site helping victims of this tragedy recover. RCC North DKI is also a big supporter of training and development and providing industry specific CE Courses.

We are a company that’s continuously evolving and changing the property restoration, remediation and repair industry status quo so we can service you better and faster.

Our motto is “Disaster to Done… When You Need Us Most!”

 

"PAST BEHAVIOUR TENDS TO PREDICT FUTURE BEHAVIOUR" and that is why RCC North DKI continually trains its staff so we can provide disaster restoration, remediation and rebuilding services that is done right, quickly and on budget.

OUR VISION

Our vision is to be Southern Alberta’s premier provider of loss mitigation, content management, remediation and restoration services for all types of catastrophes including water, sewer, fire, wind and hail. From residential to large commercial and industrial losses, we intend to be the team that all Insurance companies rely on to deliver high quality projects on time and within budget.

OUR MISSION STATEMENT

Rocky Cross Construction (North) DKI is dedicated to these key business requisites:


1. Honesty - Total honesty and integrity in all relationships

2. Professionalism - In every aspect of business

3. Accountability - Taking accountability of jobs by doing them properly and efficiently.

4. Integrity - We do what we say we will do

5. Fairness - Treating everyone justly and equitably, developing Team members and rewarding achievement

For top quality restoration, rebuilding and remediation of damages, RCC North DKI stands behind our work. You can have confidence in selecting us as your contractor!

Quality Service

QUALITY SERVICE AT ROCKY CROSS CONSTRUCTION (NORTH) DKI

Rocky Cross Construction (North) DKI) is committed to achieving customer satisfaction by consistently providing services that meets customer requirements and exceeds expectations in Calgary and thorough out Southern Alberta. Continuous improvement to our quality controls is a key mandate for all Team members and is driven by comments and feedback received from our customers.

All projects, big or small, are assigned a Project Manager who works closely with our production team to ensure that there is ample communication with the customer in regards to scheduling and concerns. Regular inspections are conducted by our quality control personnel to ensure that our quality standards are consistently adhered to. Email our quality control manager: rforsyth@rccn.ca

 

"CEASE DEPENDENCE ON INSPECTION TO ACHIEVE QUALITY. ELIMINATE THE NEED FOR INSPECTION BY BUILDING QUALITY INTO THE PRODUCT IN THE FIRST PLACE.”

~ W. Edwards Deming

 

RCC North DKI is a big believer in Continuing Education to ensure our employees are trained on the latest techniques and technologies to do the best on every job. This helps us stay an industry leader within the restoration industry. Educated, well-trained, satisfied employees are the key to satisfied customers. RCC North DKI has been a BBB Accredited Business since January 2009. The Better Business Bureau has determined that Rocky Cross Construction (North) DKI meets A+ accreditation standards.

We have HAAG Certified estimators for roofing claims. “Haag Certified” means you can accurately inspect roofs for damage and correctly evaluate that damage. It means that when we report our findings, our conclusions have true credibility.

RCC North DKI has been a long time member of leading disaster restoration and remediation associations such as the Restoration Industry Association (RIA) and the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

To ensure we keep up to date with information and techniques to better manage Health Care facilities we have been trained by and are members of the Canadian Healthcare Engineering Society (CHES).

logos